Frequently Asked Questions

By reading these, you’ll get a quick understanding about Goshippro’s service. And there are some tutorials in Help Center. For more information, please feel free to contact us. You can also log in and get in touch with your 1-1 account manager.

General

Is dropshipping legit?

Yes, dropshipping is absolutely legitimate. Drop shipping is an e-commerce fulfillment model that enables store keepers to start a business without buying inventory in advance. Instead, a manufacturer or a third-party agent will ship the product directly to the customers.

How does dropshipping work?

Your customer pays an order on your store. And you pay us the product cost and shipping fees to let us ship to your customer.

What should I do after I create an GSP account?

1.Connect your store with GSP.

2.Connect your products with GSP.

3.Ask for quote.

Products

Can you source xx niche?

Yes. We can source any categories of products including xx niche. We’ve built a strong relationship with factories when we carry this business from offline to online. Therefore, we will provide you the best price.

How do you conduct quality control?

We will identify the production qualifications of partner factories at the very beginning. Besides, our trained quality engineers will inspect every product once-twice when it arrives from the factory and again before the order is shipped to your customers.

Orders

How long is your processing time?

We are trying to provide the fastest shipping. So the processing time is within 48 hours.

What are your fees and how do I pay you?

We charge the product cost, shipping fees and service fees. You can pay us by Paypal, Payoneer and Wire Transfer.

Will you put an receipt in the parcel?

No. We don’t put receipts in the parcel so your customer won’t know the exact price you pay us. But you can generate an invoice if you need it.

Do you have a refund policy?

Yes. We perform excellent after sales service. We’ve list different solutions when products arrive broken, faulty or wrong. You can check the policy here. But do worry, 99.8% of our parcels are arrived perfectly.

How do you handle the VAT?

We send DDP orders. It means that the vat is prepaid. You just need to increase the selling price accordingly.

And you need to know about IOSS if you are selling to the EU. IOSS, also known as “import one-stop shop”, is a new system of new VAT declaration and payment especially for cross-border online trade with EU. Your customers just need to pay the vat at the shipping stage. They don’t need to pay any other surprising fees and wait too long for customs clearance. If you don’t have your own IOSS ID, you can declare with our IOSS ID.

Fulfillment

How long is the average shipping time?

We provide 6-12 days shipping.

Which country do you ship to?

We can ship world wide. And with the help of IOSS, the parcel can transfer to anywhere in EU.

What shipping methods do you provide?

We provide Yunexpress, Yanwen, Epacket, 4PX, DHL, etc.

Do you have a warehouse?

Yes. We have two warehouses in Zhejiang, Shenzhen and one warehouse in the USA.

Are your warehouses free for stocking?

Yes. You can stock your private inventory in our warehouses for free. If you reach a steady amount of orders, We recommend you buy your own private inventory.

What’s the benefit of buying private inventory?

By doing so, you can choose to ship the inventory for your orders. So the parcel will be shipped out immediately.

Can you provide custom packaging?

Yes. We can provide you with custom label, gift card and parcel bags. For more details, please contact your manager.

Others

What times are you online to chat?

We will be available between 9:00 – 17:00 GMT-8 on working days. Reply within 30 minutes.

What if I recommend you to others? Do you have an affiliate program?

Yes, you can share you personal recommended link to others. Our affiliate program enables you get 2% for every order placed by the person.